Package Policy

Shipping Packages to the Hotel

PackagePolicy




Shipping Packages to the Hotel

The hotel package policy is as follows:

- 1st package handled free of charge

- Additional package handling fee - $25.00 each regardless of size

- An additional surcharge of $25.00 will be assessed for packages that are oversized. A size of more than 45 linear inches (22” x 14” x 9”) or a weight of more than 40 lbs. will be considered oversized for this purpose.

- Date of arrival and registered guest name is required on all packages 

- Packages must be sent no sooner than 1 day in advance of arrival 

- Guests must retrieve all packages that were delivered upon arrival at the Front Desk

- Packages must be retrieved by the person whose name is on the label ( ID Required ) 

- Hotel is not responsible for refusing packages for guests

- Hotel is not responsible for holding unclaimed packages for more than 30 days from the date it was received 
- Hotel is not responsible for sending packages back to shipper or vendor 

- For all package inquiries and further questions contact: packageinfo@themartinique.com - Fees applied per guest name – per stay 

- It takes at least 10 minutes to retrieve a package from the time that the Front Desk clerk is notified. Please give the staff enough time to complete the task.